Delivery / Postage

At Platinum Mobility, we understand the importance of receiving your electric wheelchair in a timely and efficient manner. That’s why we use the most reliable pallet delivery service to ensure that all of our electric wheelchairs are shipped directly to your door. Our standard delivery service includes doorstep delivery and our team will do their best to ensure that your electric wheelchair is delivered as soon as possible.

• Pallet Delivery : £29.99

Engineer Delivery (Available only within 3 Hours delivery from CB6 3PU)

• 1 Hour from CB6 3PU – £49.99
• 2 Hours from CB6 3PU – £79.99
• 3 Hours from CB6 3PU – £119.99
• Anything over 3 hours will be palleted

For an added level of convenience, we also offer an optional engineer delivery service at an additional cost. With this service, a trained engineer will deliver your electric wheelchair, and set it up for you. They will also demonstrate how to use it properly, and answer any questions you may have. This service ensures that you get the most out of your electric wheelchair from the moment it arrives at your doorstep.

We take great pride in providing our customers with the best possible service, and we are committed to making sure that you receive your electric wheelchair in perfect condition and as quickly as possible. For more information on our shipping and delivery options, please don’t hesitate to contact us.

Warranty

90-Day Return to Shop Warranty

Our company guarantees that the product purchased will be free from defects in material and workmanship for a period of 30 days from the date of purchase.

If the product proves to be defective within the 30-day period, the customer may return it to the store where it was purchased for a replacement or a full refund.

To make a claim under this warranty, the customer must present the original purchase receipt and the defective product.

This warranty does not cover damage to the product caused by misuse, abuse, neglect, or unauthorized alteration or repair.

This warranty is in addition to and does not affect the customer’s statutory rights.

Our company reserves the right to make the final decision on all warranty claims and to change or discontinue this warranty at any time without notice.

The customer may contact our customer service department for further assistance with warranty claims.

In case of a return, The shipping and handling cost will be paid by the customer.

Returns

14-Day Return Policy for Mobility Products

Our company guarantees customer satisfaction with all mobility products purchased from us. If for any reason you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.

To initiate a return, please contact our customer service department to obtain a return merchandise authorization (RMA) number and return shipping instructions.

All returns must be made in the original packaging, including any accessories, manuals, and documentation that came with the product. The product must be in as-sold condition, unused condition, and include all original packaging. Any items returned in a condition other than when delivered, or missing original packaging and accessories may be subject to a restocking fee or may not be eligible for a refund.

Refunds will be issued to the original method of payment. Shipping and handling costs are non-refundable.

Any product that has been used, assembled or modified cannot be returned.

The product should be returned in the original packaging and the customer should bear the cost of shipping.

If the product is found to be defective, Our company will cover the cost of shipping for the return and replacement of the product.

Please note that this return policy applies only to products purchased directly from our company and does not apply to purchases made from a reseller or third-party seller.

This return policy is subject to change without notice.