Refund policy

Returns

We understand that sometimes the chair you have purchased may not be suitable. 

On these occasions, we will allow you to return the chair, at your expense, within 14 days of the purchase date to **swap it for another chair or be given a refund. *Fees may be included*

 
Naturally, we need to be able to re-sell the chair. Therefore, it must be returned to us in the condition that it left our warehouse. Damage and/or wear and tear will be taken into consideration when calculating any credit. 

Any refunds will be made via the platform on which the payment was originally made. This allows us to claim back any fees incurred. 
There will be a 10% restocking/cleaning fee reflected in any refund given. 

Trade In’s: 
If you have traded in a wheelchair or scooter and decide that the item you ordered is not for you and you wish to return it. Your traded in item may not be available for return. However we will refund you the amount stated on ordering. 

Special Orders: 
We cannot give refunds on special ordered items which are specific to your needs and in addition to the item 
purchased. If you find a special-order item is not suitable, please contact us to discuss your options.