MANUFACTURER INFORMATION

Robust, practical and affordable power chair. Simply good driving.

Looking for a powered wheelchair that takes you comfortably wherever you want to go. And offers you all the essential functions you need for an active lifestyle. Then our Puma 20 power chair is just right for you. Robust, practical and affordable. This electric wheelchair offers simply good driving

Specifications

Dimensions

Frame Type:–

Width:61CM

Length:1095 mm (RWD)

Seat Width:17 INCHES

Seat Depth:19 INCHES

Seat Tilt:25°

Backrest Height:480 mm

Back Recline:30°

Armrest Height:170 – 290 mm

Turning Radius:>850 mm (RWD)

Performance/Weights

Max. Range:UPTO 20 MILES

Speed:6  km/h / 4 mph

Batteries:50 

Maximum Safe Slope:8° (RWD); 6° (FWD)

Max Kerb Climb:80 (100) mm (RWD)

Electronics:VR2 

Min. Weight:78 kg

Maximum User Weight:136 kg

insurance cover for complete peace of mind.

Buying a mobility product could be one of the best decisions you ever make. Using your mobility product, whether it’s a scooter, powerchair, stairlift, bath lift, rise and recline armchair or power assisted profiling bed will give you a more fulfilling life if you are dealing with a medical condition or disability.  All these products can be covered by Insurance, Roadside Recovery and Extended warranties. Not just brand new products but used products as well.

With First senior Insurance Services, you are covered by Triple Star Insurance and Warranties. If you are out on your scooter or powerchair, First Senior Roadside Recovery (like the ‘AA’ but for mobility products !) gives you the peace of mind that you will get home and things are taken care of. 

PLEASE MESSAGE US FOR A QUOTE

If you change your mind:

We understand that sometimes the chair you purchase may not be suitable.

On these occasions we will allow you to return the chair, at your expense, within 14 days of

the purchase date to swap it for another chair or, as a last resort, be given a refund.

Naturally we need to be able to re-sell the chair. Therefore, it must be returned to us in the

condition that it left our warehouse. Damage and/or wear and tear will be taken into

consideration when calculating any credit.

Any refunds will be made via the platform on which the payment was originally made. This

allows us to claim back any fees incurred.

VAT Forms:

Our chairs are exempt from VAT unless you are a commercial client. You will be required to

complete a VAT Relief Eligibility Declaration to qualify for VAT relief. We will send the form to

you with your chair please return to us at your earliest opportunity.

Pre-Delivery Adjustments:

 Any adjustments required before delivery should be communicated to us in advance.

Your Purchase: You have purchased a reconditioned item. We work hard to make sure this

item has been reconditioned to a high level including a rigorous deep cleaning process, full

service and multi point inspection. Some marks and scuffs may remain. Your chair/scooter

will be as photos shown.

Warranty Terms: 

At Platinum Mobility, we stand behind the quality of our power chairs.

Each chair is backed by a 90-day Return to Base (RTB) warranty for your peace of mind.

Whist all our chairs are thoroughly checked, reconditioned and serviced, being a used item,

they may, very occasionally, develop a fault. Should this happen, we will either replace the

chair or repair it at our expense at any time within 90 days of the purchase date.

Support Options: 

If your chair/scooter develops a fault please contact us immediately.

Fault Reporting: When reporting a fault, please provide detailed information about the issue

and, if possible and safe to do so, accompany it with photos or videos.

Return Process:

 You have the option to either bring the power chair to our facility or

arrange for collection by a reputable pallet company.

We highly recommend using a reputable pallet delivery company and can provide you with

contact numbers of the companies we use upon request.

The chair should be tied down and wrapped to ensure sufficient protection.

Well cover the expenses of sending the chair back to you once it has been fixed.

Please note that the sender is liable for the chair whilst in transit.

Depending on the nature of the fault, we offer over-the-phone support or can coordinate with

a local engineer for in-home or premises-based repair if required.

Unfortunately, we occasionally get dishonest people trying to pass off damage as a fault or

making up false claims.

Batteries: 

Please see our battery care information for everything you need to know

regarding batteries.

Other: 

If something has happened to your chair that isn’t covered under the warranty, give

us a call, we will advise the cost of repair and you can decide whether or not to proceed.

For any further inquiries or assistance, please dont hesitate to contact us. Were here to

ensure your mobility needs are met with reliability and satisfaction.